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Set up the S-pushTAN-App for the first time or again

Set up pushTAN · Instructions

Set up the S-pushTAN-App for the first time or again

Set up pushTAN · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Registration letter for pushTAN

To set up the S-pushTAN-App, you need a pushTAN registration letter. You will receive this separately from the letter containing your access data. If you have not received this letter, please contact your Sparkasse.

Access data

You can use the S-pushTAN-App to approve orders in online banking. That is why you need the access data for your Sparkasse online banking when setting up the S-pushTAN-App. These are:

Login name or identity verification ID
Online banking PIN
For new contracts: Letter containing access data. You will receive this from your Sparkasse.

To set up the S-pushTAN-App again, you also need:

For registration details by letter

Sparkassen-Card (debit card) – card number

You will be asked to enter your card number when setting up the app again. You should therefore have your Sparkassen-Card (debit card) at the ready. The number is located on the back.

For registration details by text message

Identification by eID verification:
Identity document and end device

To confirm your identity via the online ID function (eID), you need:

an identity document with an online ID function (eID)
the PIN for your identity document
an NFC-enabled end device

Verification by card (for Android only):
Sparkassen-Card (debit card)

As an Android user, you can verify your identity with your Sparkassen-Card (debit card). For this you will need an NFC-compatible smartphone or tablet. You can check whether your device is suitable under “NFC” in the device settings.

Without online banking

Activation password and credit card number

If you only use the S-pushTAN-App to approve online card payments, please have your activation password and 16-digit card number at the ready. The number is located on the front of your card. The activation password can be found in the additional letter you received along with the registration letter for the S-pushTAN-App.

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Before you get started:

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Registration letter for pushTAN

Access data

You can use the S-pushTAN-App to approve orders in online banking. That is why you need the access data for your Sparkasse online banking when setting up the S-pushTAN-App. These are:

Login name or identity verification ID
Online banking PIN
For new contracts: Letter containing access data. You will receive this from your Sparkasse.

Expand all Collapse all

To set up the S-pushTAN-App again, you also need:

For registration details by letter

Sparkassen-Card (debit card) – card number

You will be asked to enter your card number when setting up the app again. You should therefore have your Sparkassen-Card (debit card) at the ready. The number is located on the back.

For registration details by text message

Identification by eID verification:
Identity document and end device

To confirm your identity via the online ID function (eID), you need:

an identity document with an online ID function (eID)
the PIN for your identity document
an NFC-enabled end device

Verification by card (for Android only):
Sparkassen-Card (debit card)

Without online banking

Activation password and credit card number

Expand all Collapse all

Set up the S-pushTAN-App for the first time

How to: Set up the S-pushTAN-App again – with registration letter

The following step-by-step instructions show you how to set up the S-pushTAN-App for the first time with a registration letter. You will receive the letter from your Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

How to: Set up the S-pushTAN-App again – with registration letter

The following step-by-step instructions show you how to set up the S-pushTAN-App for the first time with a registration letter. You will receive the letter from your Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Set up the S-pushTAN-App again

How to: Set up the S-pushTAN-App again

If the S-pushTAN-App no longer works on the existing device or you have forgotten your access data for the app, follow the step-by-step instructions below.

Important – before proceeding with the instructions:

Before you get started, you will need to reset the S-pushTAN-App.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

New smartphone or tablet

Keep using the S-pushTAN-App – even on your iPhone/iPad or Android device. Learn how to set up the S-pushTAN-App on a new device.

To the instructions

How to: Set up the S-pushTAN-App again

If the S-pushTAN-App no longer works on the existing device or you have forgotten your access data for the app, follow the step-by-step instructions below.

Important – before proceeding with the instructions:

Before you get started, you will need to reset the S-pushTAN-App.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

New smartphone or tablet

Keep using the S-pushTAN-App – even on your iPhone/iPad or Android device. Learn how to set up the S-pushTAN-App on a new device.

To the instructions

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

New smartphone? Set up the Sparkasse apps when changing devices

Sparkassen-App and pushTAN on a new smartphone or tablet · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the Sparkassen-App and the S-pushTAN-App again.

Learn more

Setting up your Sparkassen-App with pushTAN

Setting up your Sparkassen-App · Instructions

The Sparkassen-App allows you to keep an eye on all of your accounts. This guide explains how to set up the Sparkassen-App and the S-pushTAN-App.

Finanzstatus in App Sparkasse Smartphone

Learn more

Online banking: Forgotten password/PIN

Forgotten access data · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.